Frequently Asked Questions

Click on any of the frequently asked questions below to find an answer.


Wholesale Accounts

  • What is needed to set up a wholesale account with Napa Nuts?

    • We need your basic information, including delivery address, accounts payable contact, and ordering contact. We also need your credit card number or information on how you will pay for your first shipment.

    • If you have further questions about being a wholesale customer please email Schecky (schecky@napanuts.com).

    • ***Click HERE to fill out our new customer form online.***

  • Why should I set up a wholesale account?

    • As a wholesaler, we have to keep track of what our customers have purchased as part of our food safety requirements imposed by the FDA. This is so we are able to track where our products have gone if there is a recall (this is extremely rare).

  • Do I need to own a business to apply for a wholesale account?

    • No.  We sell all of our products at wholesale prices, whether or not you own a business.


Payment Terms

  • Do you require a credit application?

    • No. 
  • Can I get my order on credit?

    • We always ask for the first order to be prepaid or COD.  Afterward commercial customers are given Net 10 terms. Net 30 terms and T10 are available with approval.

  • What forms of payment does Napa Nuts accept?

    • Napa Nuts’ customers can pay by check, cash, credit card, or PayPal. Credit card payments can be set up to charge automatically at the time of each order (prepaid) or cumulatively on the 10th of the following month (T10). (For example, if you place 3 orders in March, we will charge your credit card for all 3 orders on April 10.)


Placing Orders

  • How do I place an order?

    • Existing customers may place orders in any of the following ways:

    • -Call us at 707-226-6083

    • -Email us at orders@napanuts.com

    • -Ask to be on our call list

    • -We can also develop a custom order form for you to fill out for each order.

    • We can also develop a custom order form for you to fill out for each order.

    • New and existing customers can place an order at napanuts.store for free pickup or delivery with standard shipping rates.

  • Do you have a minimum order amount?

    • We have no minimums for bulk orders.

    • For packaged products, the minimum is 6 pieces per single item.

    • Special orders (products we don’t have in stock) may be subject to a higher minimum.

  • Are there discounts on larger orders?

    • We offer discounts if you purchase full cases instead of splits.  Cases are usually 25-30 lbs. If we don’t have the open the box, you save some money.

    • We offer a bigger discount on orders over 100lbs of any one product.

  • Do you provide free samples?

    • Yes.  We just need you to sign up as a potential new customer with this form.  We will provide 2 oz. samples for free to commercial customers.

    • Please contact Schecky if you have further questions about samples of packaged products.

  • What can you do for me if I drop into the Napa Nuts’ Warehouse?

    • We can answer questions and take orders.  We can show you some examples of our packaging options.

    • We can only provide samples/tastes when customers call or email 24 hours ahead of their visit and order them.

    • Walk-in customers will be able to pick up products that have been ordered ahead of time or online and then confirmed with a pick up time.


Receiving Orders

  • How long after I place my order will I receive my product?

    • We do our best to fulfill orders within 24 hours of receiving them  

    • For the scheduled delivery routes, we require that orders be placed before 3:00 pm on the day before your delivery.

    • Larger number of packaged items, special order items, and custom blends may take longer.  Please inquire about an estimated delivery time when you order

  • Do you offer free local delivery?

    • We offer free delivery for commercial customers once a week based on the following schedule:

      • Tuesday - Sacramento, Davis, Vacaville

      • Wednesday - Marin County, San Francisco, Sonoma County, Petaluma, Parts of Oakland, Parts of Berkeley

      • Thursday - Napa Valley, Sonoma

    • Free delivery is upon approval only. Free delivery is location and time dependent.  Please ask if your location will qualify.

    • We also offer free pickup at the Napa Nuts’ Warehouse of any order.  Please call ahead.

  • If my business is not in the free delivery area, how much will freight cost?

    • We have exceptional contracts for discounted shipping with UPS, FedEx and GSO. We also have great rates for pallet-sized shipments.

    • The cost of freight is completely dependent on how much you order and delivery location. Napa Nuts ships all orders from Napa, California.

    • We are happy to provide shipping quotes as long as long as you provide us with the following information:

      • Approximate weight of shipment

      • Exact Delivery Address

      • Whether the delivery address is in a residential or commercial location

      • How fast you would like to receive the delivery

    • -Approximate weight of shipment

    • -Exact Delivery Address

    • -Whether the delivery address is in a residential or commercial location

    • -How fast you would like to receive the delivery

  • Do you ship internationally?

    • Generally, no.  We only ship domestically in the U.S.. However, we will ship to a U.S. based consolidator if the customer coordinates all of the freight arrangements..

    • Nothing will leave the Napa Nuts warehouse for international customers without full payment.


Packaging

  • In what type of packaging or box will my order arrive?

    • Case orders come in the original box from the grower or distributor.  Usually this is corrugated cardboard with a plastic bag inside.

    • Bulk wholesale orders of less than a case come packed in a food-safe poly bag with a twist tie. The accumulation of poly bags will come in a recycled box.

  • What are the options for packaging?

    • Bulk orders can be packed in multiple bags of a custom weight (i.e. all one pound, or all five pound) for a small additional fee.

    • Produce companies please inquire about our Food Service Containers.

    • We also have an array of retail or gift packaging options seen here.

  • How far in advance do I have to place an order for packaged items?

    • It depends on what you order. Large orders will take longer to package. We ask that you place your orders for packaged products as early as possible.  We pack everything to order to optimize freshness.


Labeling

  • Can you create custom labels for me?

    • Yes! We just ask that the customer provide hi-resolution artwork in .pdf, .jpg, .png, or .tif formats for us to use.  Our team will customize your label, and after your approval, our full color label printing machine will get to work.

  • What size and color of labels do you carry?

    • We only provide labels on high gloss white stock in the following sizes:

    •     -1.875” round

    •     -2” round

    •     -2” x 2” square

    •     -3” x 3” square

    •     -4” x 4” square

    •     -2'“ x 1.5” rectangle

    • -4” x 1.5” rectangle

  • Is there an additional fee for custom labels?

    • We do not charge for custom labeling on packaging as long as we place the labels on the packages ourselves and the labeling meets our legal requirements.